nestbay Terms of Service

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Welcome to nestbay. These Terms of Service ("Terms") set out the conditions that govern your access to and use of the nestbay website, mobile platform, products, and customer services. By visiting our platform or placing an order, you confirm that you accept and will abide by these Terms.

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1. Acceptance of Terms

By accessing or using any service offered by nestbay, you confirm that you have reviewed, comprehended, and consented to be bound by these Terms together with all laws and regulations that apply to you. Should you disagree with any portion of these Terms, you may not access or use our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be at least 18 years old or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, and non-commercial purposes. You must not:
  • Participate in fraudulent activity or submit false orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without authorization;
  • Attempt to breach site security, data infrastructure, or user accounts;
  • Resell nestbay products for commercial gain without express written authorization.
• Account Security: You bear responsibility for keeping your account credentials confidential and for every activity carried out under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We strive to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical errors or stock discrepancies may occasionally arise.
• Price & Order Corrections: Where an evident pricing or typographical error occurs, nestbay may correct the mistake and modify or cancel any affected orders before dispatch, issuing a full refund for any charged amount.
• Perishable Goods: Fresh or perishable items may naturally show minor variations in weight, appearance, or ripeness. Allergen information is provided for reference only; customers with severe allergies should carefully review product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website is contingent upon availability and order verification. We may limit order quantities or cancel orders suspected of fraudulent activity or terms violation.
• Payment Processing: All payments are encrypted using SSL/TLS encryption and processed through PCI-DSS compliant payment gateways. Full payment is required prior to order dispatch.
• Order Modifications & Cancellations: Requests to cancel or update an order must be submitted within 1 hour of order placement by contacting support@nestbay.cyou. Once an order has entered dispatch processing, it cannot be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on nestbay's platform — including text, graphical designs, logos, software, product branding, and trade names — is the exclusive property of nestbay and protected by international copyright, trademark, and intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, nestbay will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our maximum aggregate liability for any claim connected to a transaction will not exceed the total amount you paid for the specific products or services in question.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your purchase shall first be submitted to nestbay's support team for informal resolution.

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9. Changes to These Terms

nestbay may update or modify these Terms at any time. Material updates will be communicated by posting the revised terms on our website. Continued use of our website or services following any updates constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: nestbay
• Customer Support Email: support@nestbay.cyou
• Customer Support Phone: 19172099192
• Physical Business Address: 6968 Powellville Rd, Willards, MD 21874-1154, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST